Privacy Policy

Last updated: 12 August 2026

Introduction

DevCraft House ("we", "us") respects your privacy. This policy explains what personal information we collect when you use devcrafthouse.co.za or engage our services, how we use it, and the rights you have under the Protection of Personal Information Act (POPIA) of South Africa. Where GDPR principles apply to visitors outside South Africa, we aim to meet equivalent standards of fairness and transparency.

Who we are

DevCraft House is a South African digital partner offering websites, apps, SEO growth retainers, care plans, and related services. Our contact details for privacy requests are below.

Information we collect

We may collect:

• Contact details you submit via forms or Get Started: name, email, phone/WhatsApp, company, website URL, message, and service interest
• Communications you send us by email, phone, or WhatsApp
• Technical data such as browser type, device info, pages visited, and approximate location (via analytics if you consent)
• Cookie and preference data as described in our Cookie Policy
• reCAPTCHA signals when you submit protected forms (spam prevention)

How we use information

We use personal information to:

• Respond to enquiries and book free consultations
• Provide, scope, and deliver projects and retainers
• Improve our website and services
• Measure marketing performance where you have consented to analytics
• Comply with legal obligations and protect against fraud or abuse

We do not sell your personal information.

Legal basis and POPIA principles

We process personal information lawfully and for clear purposes: with your consent (for example analytics cookies), to take steps at your request before a contract, to perform a contract, to meet legal duties, or for legitimate interests that do not override your rights (such as securing our site and improving services). Under POPIA we aim for lawful processing, minimality, purpose limitation, quality, openness, security, and data subject participation.

Cookies and analytics

Essential cookies keep the site working. With your consent we may use Google Analytics to understand traffic. See our Cookie Policy for categories, third parties, and how to change your choice.

Third-party services

We use providers that may process data on our behalf, including:

• Google Analytics (usage analytics, only if you accept non-essential cookies)
• Google reCAPTCHA (spam protection on forms)
• Email and messaging tools we use to reply to you
• Hosting and infrastructure providers that process site and form data

Those providers have their own privacy terms. Links on our site to other websites are not covered by this policy.

Sharing and transfers

We share personal information only with service providers who need it to support the purposes above, or when required by law. Some providers may process data outside South Africa. Where that happens, we take reasonable steps so that appropriate safeguards are in place.

Retention

We keep personal information only as long as needed for the purposes in this policy, to manage an active or recent client relationship, or as required or permitted by law. When it is no longer needed, we delete or anonymise it where practicable.

Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No internet transmission is completely secure; please use care when sharing sensitive details.

Your rights

Subject to POPIA (and GDPR where it applies), you may request access to your personal information, correction of inaccurate data, deletion or restriction in certain cases, objection to certain processing, withdrawal of consent where processing is based on consent, and to lodge a complaint with the Information Regulator (South Africa) or your local authority. To exercise these rights, contact us using the details below. We aim to respond within 30 days.

Children

Our website and services are aimed at businesses and adults. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.

Contact

Privacy questions: john@devcrafthouse.co.za or 078 475 0045. Also see our Terms of Service and Cookie Policy.